Shipping & Delivery
When will my order ship?
We typically ship all orders placed before 3 PM EST on the same business day. Sometimes a small delay of 1-2 business days might occur. An order placed during the weekend or on a holiday will ship on the following Business day as we do not ship on non-business days.
You will automatically receive an email once the order is shipped. Alternatively, you can check the online Order Status by clicking here
How long will it take after my order ships?
Our default shipping method is USPS first class package, which may take 3-6 business days to be delivered.
If you need your order quicker, expedited shipping methods are available such as 2nd-day and overnight shipping. Please note that USPS is not an expedited shipping method. This takes longer than regular ground shipping. Orders going to APO/FPO, Puerto Rico, Hawaii, Alaska and PO Boxes can only be shipped via US Postal Service.
Please understand that once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any delays or complications that might occur. We will take all the necessary steps to fix an issue but sometimes we can only reship a package or refund the order.
POSSIBLE DELAY: For an order to be shipped on the same business day, it must be placed before 3 PM EST. If your order is placed after 3 PM EST or on a non-business day, it will be shipped on the following working day.
Back Order / On Order items
If a product is not in stock we will notify you by email. We let you know the Estimated time of arrival in our warehouse and let you know when you should expect it. If a product has been discontinued or delay is too long we will make sure we find the best solution for you.
Do you deliver to APO or FPO addresses?
we do deliver to APO/FPO. APO/FPO orders are shipped by USPS. Orders will take 1-2 business days to be processed and should arrive within 7 to 10 working days. However, we cannot control the actual delivery time for APO/FPO orders. At times, it may take 2-4 weeks.
Do you ship internationally?
We are proud to offer free shipping to Canada. We ship from montreal or Vancouver to lower transit times:
*Orders placed over the Holidays and special Promotional Events can extend the processing and shipping time.
Our main warehouse is located in Montreal, Quebec and we also have a secondary warehouse in Richmond, British-Columbia with limited items. Depending on where you are located as well as the item availability, this will determine the time it will take for your order to be delivered.
Shipping Rates and Times:
Shipping Methods and Carriers for US orders
We will choose the best and more efficient delivery method for your shipping address.
Please note that ground shipping is only valid for orders shipped to physical addresses within the 48 contiguous states.
Shipping company contact info?
Fedex: 1-800-GO-FEDEX – www.fedex.com
USPS: 1-800-275-8777 – www.usps.com
UPS: 1-800-PICK-UPS – www.ups.com
Our system blocks 99.999% of orders being duplicated however sometimes it happens. If your order has been duplicated please do not worry tonerselection.com will refund your order. Contact us
How do I cancel/edit my order?
Tonerselection.com makes every effort to ship your order as fast as possible. If you want to cancel or alter your order you will have a small amount of time. The best way is too contact us as soon as you realize there is an issue with your order. Contact us by phone: 877-578-9002 or by using our livechat on the bottom right of this website.
My tracking number is not working. What should I do?
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 1 or 2 days for more up-to-date information.
If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.
If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.
What should I do if an item is delivered damaged?
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the carrier used to ship your order, we will process the damage claim in one of two ways:
For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customer's location for inspection of the package.
For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.
After we are able to properly establish that the product was damaged during shipment, InkjetSuperstore will replace the products based on return policy.
What should I do if an item is missing from my order?
If you have multiple tracking numbers, it means your order was shipped in separate packages. Check that the number of packages received matches the number of tracking numbers for your order. Verify that you have received all boxes and checked all packing material for small items. If you are still missing an item, please contact our Customer Service by Clicking Here.
Why was my order sent in multiple packages when all the items could have fit in one box?
We keep the safety of your packages in mind with regard to weight and size. Many times when multiple packages are shipped the shipping company may route a package on to another truck due to space issues. However, they will make every effort to deliver all packages on the same day.
Sometimes items are shipped from another warehouse to avoid delays. In these cases, different shipping companies may be used for your various packages.
My Package never arrived and it says that it has been shipped
In some cases a package can be lost in transit by the carrier. Inkjetsuperstore.com will file a claim with the shipping company and will either reship the package or reimburse the customer upon claim resolution. Claims are accepted within 30 days from the date of purchase.
Claims are applicable for packages with no tracking number, packages delivered to an address different from that entered by the customer or packages showing no updates for more than 5 business days. Please remember that NO CLAIMS WILL BE TAKEN PAST THE 30 DAYS.